To change your email address, sign in to your CoinTracker account from a web browser and follow these steps:
- Sign in to CoinTracker,
- Navigate to the bottom left of the page and click on Account.
- Click Settings.
- From the Account tab, click your email address next to Email.
- Follow the instructions to update your email address.
- Click Update email to complete.
CoinTracker limits how often you can change your email. If you see a message about a waiting period, wait until the restriction lifts before trying again.
Social sign-in accounts
If you sign in to your account using a Google, Coinbase, or Apple social sign-in, you cannot change your email address, as these accounts don’t use traditional email and password credentials.
If you lose access to your social sign-in provider, you can create a new account, and reach out to CoinTracker support and we’ll transfer your paid plans to it.
What does error 1015 mean and why is my email restricted?
This is a security precaution on your account. If you recently tried to change your email address, you'll need to wait up to 24 hours before updating it again. Avoid changing your email during this 24-hour period as it may start the restriction again. If the error or restriction persists after the 24-hour period, please contact CoinTracker support.
Important: CoinTracker support can't change the email on your account for you — you have to make the change yourself.
If you run into any trouble, please don't hesitate to reach out to our support team for help.